COVID-19 Response

Updated as of October 9, 2020 at 3:00pm ET

Our Response to COVID-19

We continue to do everything possible to balance the health and safety of our employees, you our members and the community, while continuing to providing exceptional service. We understand that many of our members may be experiencing significant financial hardships and we're here to help.

Branch Services Update

Beginning Monday, October 19, 2020, we will expand our branch services by reopening our teller lines and lobbies at select Insight locations. Here is how we will continue to serve you.

Lobby Availability

On Monday, October 19, 2020, we will open many of our branch lobbies Monday through Friday to serve a limited capacity at one time. On Saturdays, those branches with Saturday hours will continue to be by appointment only.

For your safety and the safety of our team members we have established the following guidelines:

  • Face coverings will be required inside every location for all visitors, except for children up to two years old. You may be asked to momentarily lower your covering and present a photo ID to confirm your identity.
  • The number of visitors inside the branch will be limited. You may be asked to wait outside if we are over capacity.
  • If you are feeling sick, experiencing symptoms of COVID-19, or have been in close contact with someone with COVID-19 in the last 14 days, you may be asked to use the drive-thru window.

Important Note: Our DeLand Office and the lobby of our Winter Springs Office will remain open by appointment only. Our Ocala, Osceola Parkway, Vista Lakes, and Wildwood locations will continue offering drive-thru services only. Visit our Branch Locator to find another branch near you to book an appointment.

Skip the Line

Skip the line and schedule ahead of time!  We encourage all members to book an appointment before visiting for a variety of services including:

  • Account Opening
  • Loan Closing
  • Safe Deposit Box Access
  • Instant Issue Debit Card
  • Medallion and Notary Services
  • Wire Transfer

Schedule an appointment at one of our branch locations today.

Cleaning and Sanitization Practices

  • We have implemented additional thorough, ongoing cleaning and sanitization of all branch surfaces and materials.
  • All branch employees are required to wear masks for your protection.
  • Hand sanitizing stations will be available in branch lobbies.
  • If you are feeling sick, experiencing symptoms of COVID-19, have been in contact with someone with COVID-19 symptoms in the last 14 days, we can help you manage your accounts online or by phone.

Drive-Thru Service

Our locations with drive-thru windows will continue to operate with regular business hours. Conduct the following transactions right from the safety of your vehicle:

  • Withdrawals and Deposits
  • Payments
  • Cash Advances
  • Cashier’s Checks  
  • Money Orders

Visit our Location & ATM Locator to find Drive-Thru Hours at your local branch.

Automated Options

Insight Online, our Mobile Banking app and Phone Banking are available 24/7 and remain the safest ways to access your account information and conduct transactions.

How We Can Help

Credit unions were founded on the philosophy of people helping people and we are committed to helping our members navigate these unprecedented times.


Skip-A-Pay - Our year-round Skip-A-Pay program is available to members who would like to defer their consumer loan payment up to two times in a twelve-month time period. Some loan exclusions apply.

Any Season Any Reason Loan - Members can receive up to $8,000 at 10% APR for up to 48 months*. Use the money for whatever you may need right now. Apply for a loan online!

Credit Cards

Credit Limit Increase - Member’s can request a credit limit increase any time. Simply log into Insight Online and apply today.

Checking and Savings

Overdraft Protection - Available for all Insight Checking Accounts and will transfer enough funds from your Insight Savings or Money Market Account for a small fee of only $3. Transfers cannot exceed Regulation D limits.

Business Solutions

We encourage our existing Business members to contact our Commercial Lending team to discuss ways we can assist during this time.

Federal Government Economic Impact Payment (Stimulus Check)

The Treasury Department and the IRS have indicated that the distribution of the economic impact payments or stimulus checks for qualified households began mid-April. For most recipients, no action is required. These payments will come directly from the IRS; therefore, the Coronavirus Tax Relief and Economic Impact Payments website is the best source for more information.

What We’re Doing for Employees

We’re expanding our capacity for employees to work remotely. Insight Credit Union is also working with employees who are dealing with unexpected closures of schools and daycare centers. We’re also taking extra precautions to ensure our workspaces are clean and safe as possible.

Our Commitment to You

As we continue to respond to this evolving situation, rest assured your funds are safe and secure and Insight Credit Union is committed to serving your financial needs and working with you to get through this together.


*APR = Annual Percentage Rate. Receive up to $8,000 at 10.0% APR for up to 48 months with payments of $25.36 per each $1,000 borrowed. Minimum credit score of 650 required. Maximum Debt Ratio of 50%. Approval based on creditworthiness and underwriting factors. Proof of income is required at the time of loan funding. This promotional rate is available for a limited time and cannot be used to pay existing Insight Credit Union loans. All Credit Union loan programs, rates, terms, and conditions are subject to change at any time without notice. This offer cannot be combined with any other offers. Not all applicants will qualify for the lowest rate. Standard Insight Credit Union personal loan rates apply for borrowers that do not meet promotion qualifications. Minimum loan amount $2,500.00. Interest accrues from the date of contract. Offer may be withdrawn at any time. Other restrictions may apply.