COVID-19 Response

Updated as of June 1, 2021 9:00am ET

Our Response to COVID-19

We continue to do everything possible to balance the health and safety of our employees, you our members and the community, while continuing to providing exceptional service.

Branch Services

We have made modifications to our branch services. Here is how we continue to serve you.

Lobby Availability

The lobbies at many Insight Offices are open Monday through Friday to serve a limited capacity at one time. On Saturdays, those branches with Saturday hours are open by appointment only with the exception of our Osceola Parkway and Wekiva Offices.

Our DeLand Office and the lobby of our Winter Springs Office are open by appointment only. Schedule an appointment today. Our Vista Lakes Office is currently closed. Please visit our Branch Locator to find another branch near you.

In accordance with the CDC’s Guiding Principles for Fully Vaccinated People, the following guidelines to enter our branch locations have been updated effective June 1, 2021:

  • Fully vaccinated visitors, as defined by the CDC, are no longer required to wear face coverings while inside the branch.
  • Those not fully vaccinated are required to use face coverings and practice social distancing pursuant to CDC guidelines inside all Insight locations.
  • The number of visitors inside the branch will be limited. You may be asked to wait outside if we are over capacity.
  • If you are feeling sick, experiencing symptoms of COVID-19, have been in contact with someone with COVID-19 symptoms in the last 14 days, we can help you manage your accounts online or by phone.

Skip the Line

Skip the line and schedule ahead of time!  We encourage all members to book an appointment before visiting for a variety of services including:

  • Account Opening
  • Loan Closing
  • Safe Deposit Box Access
  • Instant Issue Debit Card
  • Medallion and Notary Services
  • Wire Transfers

Schedule an appointment at one of our branch locations today.

Cleaning and Sanitization Practices

  • We have implemented additional thorough, ongoing cleaning and sanitization of all branch surfaces and materials.
  • All branch employees are required to wear masks for your protection.
  • Hand sanitizing stations are available in branch lobbies.
  • If you are feeling sick, experiencing symptoms of COVID-19, have been in contact with someone with COVID-19 symptoms in the last 14 days, we can help you manage your accounts online or by phone.

Drive-Thru Service

The Vista Lakes Office is currently closed. All other Insight locations with drive-thru windows continue to operate with regular business hours. Conduct the following transactions right from the safety of your vehicle:

  • Withdrawals and Deposits
  • Payments
  • Cash Advances
  • Cashier’s Checks  
  • Money Orders

Visit our Location & ATM Locator to find Drive-Thru Hours at your local branch.

2021 Economic Impact Payments

The federal government has indicated that distribution of economic impact payments or stimulus checks for qualified households will begin soon. These payments will come directly from the IRS; therefore, the IRS website is the best source for more information.

The IRS will use the financial institution and account information provided on your most recent tax return to deposit the funds electronically. We encourage members to set up deposit alert notifications in Online Banking or our Mobile Banking app, so you’ll know when funds are deposited. If you didn’t provide direct deposit information, the IRS will mail a paper check or prepaid debit card to the address listed on the last tax return you filed.

Important Note: Insight Credit Union does not determine eligibility or when payments are distributed.

Automated Options

Insight Online, our Mobile Banking app and Phone Banking are available 24/7 and remain the safest ways to access your account information and conduct transactions.