On Monday, November 18, 2019, we went live with a new core processing system. Since then we have worked diligently to resolve all issues as quickly as possible.
The ability to make a credit card payment in online banking is now functioning as it should. Incentive Checking interest owed has been posted. Inactivity, Single Service, and Foreign ATM Fees charged at Publix ATMs have been refunded.
We are still working to correct an issue with payroll distributions and to get access to eStatements in Insight Online. In the meantime, if you need a copy of your Nov. 16 - Nov. 30 Statement, please contact us at 407.426.6000 or toll-free 888.843.8328 and we can provide you with one.
In the coming months, we will continue to make enhancements to the system with the safety of your personal information and your money top of mind. We thank you for your continued patience.
All Insight Online users will need to use a one-time temporary password to access our new Online Banking platform. If you did not obtain that information prior to Friday, November 15, for security purposes, you will need to contact us. Members may also visit any of our branch locations for assistance.
Members who use our Mobile Banking app, will need to uninstall our old app "Insight CU Mobile" and install the our new app "Insight Credit Union" from the App Store and on Google Play. You will need to log into our new Online Banking platform before you can log into the app.
All members will have two Statements for the month of November.
Rest assured, you will receive all the interest owed to you in the month of November. It may however, be reflected in two credits, one on each Statement for the month of November, or in one full credit on the second Statement you receive.
Our Core System Member Guide Book provides additional information about the conversion. Member Guide Book (PDF)
Find answers to frequently asked questions about the conversion. Frequently Asked Questions (PDF)
Google Play and the Google Play logo are trademarks of Google LLC