The weekend of November 15, 2019, we went through a core system conversion. Our core processing system is the software we use to support our most common transactions on the front line as well as larger tasks in the back office.
We understand that some of you may be having trouble accessing your account information. We sincerely apologize for the inconvenience and are working to assist everyone as quickly as we can.
All Insight Online users will need to use a one-time temporary password to access our new Online Banking platform. If you did not obtain that information prior to Friday, November 15, for security purposes, you will need to contact us. Due to the transition, we are experiencing high call volumes. Members may also visit any of our branch locations for assistance.
Members who use our Mobile Banking app, will need to uninstall our old app "Insight CU Mobile" and install the our new app "Insight Credit Union" from the App Store and on Google Play. You will need to log into our new Online Banking platform before you can log into the app.
All members will receive two Statements for the month of November.
Rest assured, you will receive all the interest owed to you in the month of November. It may however, be reflected in two credits, one on each Statement for the month of November, or in one full credit on the second Statement you receive.
The intention had been to pay all members with an Incentive Checking account the higher interest rate on balances up to $20,000 for the entire month of November even if the criteria was not met, however the lower interest rate has been applied in error. We are actively working to resolve the issue and all members with an Incentive Checking account will receive the interest owed to them. We will post updates here and on our Facebook page as more information becomes available.
The ability to make a credit card payment using the Pay Now button on the Account Summary page and the Make a credit card payment link under the Payments tab in Online Banking are not functioning correctly at this time. We are working to resolve the issue but, in the meantime, wanted to provide you with alternative payment options.
In Online Banking* – follow these simple steps to make a payment.
*You may need to Add an Account, so have your routing/transit number available. Payments made in Online Banking using the steps above could take 1-3 business days to post and show in your available credit.
You may also make a payment to your Visa® credit card one of the following ways.
Our Core System Member Guide Book provides additional information about the conversion. Member Guide Book (PDF)
Find answers to frequently asked questions about the conversion. Frequently Asked Questions (PDF)
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